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Original Research

E-SERVICE GOVERNANCE IN LOCAL GOVERNMENT: A MODEL ALTERNATIVE

ZULAIKHA 1, SUMARTONO 2, CHOIRUL SALEH 3, and SITI ROHMAH 4.

Vol 18, No 02 ( 2023 )   |  DOI: 10.17605/OSF.IO/7W5D3   |   Author Affiliation: University of Brawijaya Malang , Indonesia 1,2,3,4.   |   Licensing: CC 4.0   |   Pg no: 986-998   |   Published on: 17-02-2023

Abstract

The implementation of E-Government in local public service has been planned to use Electronic Based Government System (SPBE). The method of research uses a qualitative approach. The 2018-2021 data on SPBE assessment were compared and the local cultural characteristics of the local community were observed. The result of the research showed that the implementation of SPBE in Pamekasan Regency is in an adequate category and still requires improvement, correction, and adjustment in conformity with the local cultural characteristics of the local community. A model called “E-Service Governance in Local Government” is recommended by the current research for solving the issue. This model involves the institutionalization of local cultural values into the governance of local public service with the support of an electronic-based government system.


Keywords

Governance, E-Government, Institutionalization, Local Government, Community, Culture.