EXAMINING THE SERVICE DELIVERY OF THE BUREAU OF JAIL MANAGEMENT AND PENOLOGY PERSONNEL: THE DETAINEES’ LEVEL OF SATISFACTION
The Bureau of Jail Management and Penology (BJMP) oversees and maintains all city and municipal jails, including their construction and upkeep in every district, city, and municipality for a secure, hygienic, adequately furnished, and safe jail for the custody and safekeeping of city and municipal prisoners, any fugitives from justice, or any person detained pending investigation, trial, and/or transfer to the national penitentiary, including violent offenders. This study is designed to examining the service delivery of the Bureau of Jail Management and Penology personnel with the detainees’ level of satisfaction. The descriptive design was employed in this investigation utilizing sixty-nine inmates as respondents. The data gathered were tabulated treated using frequency, percentage, mean and Pearson r. This study showed that the detention center provides its facilities and services, and in particular, the various services, very satisfactorily. Thus, this study recommended that the management should device a scheme on a greater provision of the basic needs of the inmates through the inclusion of a bigger allocation of the same.
service delivery, satisfaction, visitation, educational services, basic services, recreational services, livelihood services