DEVELOPMENT OF THE COMPONENTS OF EMPLOYEE ENGAGEMENT AFFECTING THE WORK EFFICIENCY AND EFFECTIVENESS OF EMPLOYEES IN GOVERNMENT ORGANIZATIONS
The research aimed 1) to study the main components and sub-components of employee engagement, work efficiency, and work effectiveness of employees in government organizations; 2) to develop the indicators of employee engagement affecting the work efficiency and effectiveness of employees in government organizations; 3) to develop the employee engagement model affecting the work efficiency and effectiveness of employees in government organizations; and 4) to prepare the policy recommendations about employee engagement affecting the work efficiency and effectiveness of employees in government organizations. The results showed that the main components, sub-components, and indicators of employee engagement, work efficiency, and work effectiveness of employees in government organizations were employee engagement, consisting of 3 components, work efficiency, consisting of 4 components, and work effectiveness, consisting of 4 components. The developed causal model of the work efficiency and effectiveness of employees in government organizations was in line with the empirical data and showed that the employee engagement indirectly affected the work effectiveness, by positively impacting the work efficiency, and the work efficiency directly positively affected the work effectiveness. The policy recommendations could be summarized as follows: 1) the organizations should focus on the work efficiency of their employees which directly affected the work effectiveness. 2) The values and organizational culture should be promoted. 3) The organizations should focus on career path of employees at all levels and provide training courses to employees, including an appropriate online learning platform for employees. 4) The organization supported modern and suitable knowledge, technology, and operational tools for nature of work to achieve work efficiency and continually develop knowledge in various fields.
employee engagement / work efficiency / work effectiveness / government organizations