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Original Research

“ORGANIZATIONAL CHANGE MANAGEMENT PROCESS: A LITERATURE REVIEW AND CONCEPTUAL FRAMEWORK”

Dr. PRITI SAMBHALWAL 1, and Dr. RAMANDEEP KAUR 2.

Vol 18, No 01 ( 2023 )   |  DOI: 10.17605/OSF.IO/N69DC   |   Author Affiliation: School of Management, G D Goenka University, Gurugram 1; Associate Professor, School of Management, G D Goenka University, Gurugram 2.   |   Licensing: CC 4.0   |   Pg no: 1749-1765   |   Published on: 28-01-2023

Abstract

For any organization, its competitors, technology, legislation, and regulations are constantly changing. Amidst all of this, organizational change is inevitable. Established literature in the past, has helped in understanding the evolution of the change process over the years, highlighted various aspects of external and internal change factors responsible for the change, resistance to change, types of change, its positive or negative consequence(s), in an organization. Various theoretical frameworks and models have been referred to by the researchers, time and again and have recognized that HR today is not just a mundane administrative work, rather it has carved a niche for itself as a strategic partner, consultant, and a crucial change agent that is imperative to the entire change process. One of the key functions through which the HR department achieves this is the Training & Development of its employees. This paper is an attempt to consolidate the literature on factors affecting change management in an organization. The model proposed as a result of this study may be useful and scope for future empirical research on the subject.


Keywords

Organizational change management, Human Resources, Resistance to Change, Leadership, Communication, Employee Behaviour, Attitudes, Training & Development