E-BANKING SERVICES: AN OVERVIEW OF JORDAN
The momentum for enabling technology that will result in the rise of electronic services has been set by a rapid surge in information technology in Jordan. Business-to-consumer e-service allows businesses to cut costs, accelerate delivery, and accommodate more customers. As a result, many businesses have migrated to the information system or are planning to do so. Self-service technologies (SSTs) have also significantly impacted how consumers engage with e-service providers. This study's fundamental aim is to present a comprehensive analysis and gather conceptual opinions on electronic services in Jordan. Exploring the traits, benefits, and drawbacks of e-services is crucial to the nature of electronic services. Correlation and regression analyses of multiple factors revealed that the ATM service's cost-effectiveness, usability, security, and responsiveness were the most crucial elements in determining consumer satisfaction. According to the structural model, three e-service quality factors have a beneficial effect: responsiveness, security, and interface quality. These discoveries add to our understanding of e-services in developing nations and have consequences for the technology suppliers in fostering client satisfaction and service quality. As a result, we have highlighted significant aspects from prior research, gaps in the actual research, and errors in the premises and conclusions of earlier literature.
Self-service technology, Space transactions, Automatic Teller Machine, Customer satisfaction, Mobile banking adoption, E-banking.