Overview

Original Research

STUDY ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ORGANIZATIONAL TRUST AMONG THE EMPLOYEES OF IT COMPANIES, TAMIL NADU, INDIA

S. RALIYA BEGUM 1, and Dr. M.A. SHAKILA BANU 2.

Vol 18, No 10 ( 2023 )   |  DOI: 10.5281/zenodo.10071160   |   Author Affiliation: Research Scholar, Department of Management Studies, Jamal Institute of Management, Jamal Mohamed College (Autonomous) (Affiliated to Bharathidasan University Tiruchirapalli), Trichy 1; Associate Professor & Research Supervisor, Department of Management Studies, Jamal Institute of Management, Jamal Mohamed College (Autonomous) (Affiliated to Bharathidasan University Tiruchirapalli), Trichy 2.   |   Licensing: CC 4.0   |   Pg no: 1689-1699   |   Published on: 28-10-2023

Abstract

The current research has investigated the connection between specific administrative- factors such as perceived organizational support (POS), procedural justice (PJ) and communication, as determinants of organizational trust (OT) and their effect on organizational citizenship behavior (OCB). The records were gathered from 205 informants from different managerial levels of various companies in IT zone. Quality scales were engaged to evaluate organizational trust (OT) and its precursor and subsequent elements. The result showed that former variables help in intensifying the degree of OT. The available of OT is positively combined with all the proportions of OCB as said by the workers of the organization. Therefore, it was recommended that enterprises should promote the procedure yielding to belief in organization, so that workers are better involved in additional character action leading in improved single and organizational efficacy.

Keywords

Communication, Organizational Citizenship Behavior, Organizational Trust, Perceived Organizational Support, Procedural Justice.